Refunds & Returns
Below are some of our most common queries. If you have an unanswered question, don’t hesitate to get in touch with us at [email protected] and we’ll get back to you as soon as we can.
Delivery of Products
The delivery period of products can range between 1-2 weeks of the purchased date.
Refunds, Returns & Exchanges
Refunds will be provided when a product has not met the reasonable standard or expectations of the customer (not including the minor damages due to their agricultural background). Refunds will only be issued within a week of the customer receiving the product. In the event of the product being returned to the company depot, costs will be covered by Le Tank. Returns are subject to disclaimers clearly provided within product descriptions.
Returns can be facilitated dependant on the reason of return. Acceptable reasons include faulty products beyond repair or exchange, if the product was vastly different to what was advertised, or proof can be made of accidental purchase. Returns that are faulty or different to what was advertised will have return costs paid by Le Tank Any accidental purchases or other reasons of return, the customer will be liable for the cost of courier to return the product.
Exchanges can be carried out for alternative products. Any products purchased with a lesser value will have the difference in cost returned to the customer. The customer will be responsible for organising and covering the cost for the return of the product back to the Le Tank depot. The product must be in the same condition when returned as it was when delivered. Any difference in condition may result in negotiation of payment. Any refunds or exchanges will be issued when the original product is received by the Le Tank depot.
Cancellations
Customers are entitled to cancel any order, within 24 hours of placing the order, with no cancellation fee applied. Please email [email protected] to cancel your order.
Any order containing a stock tank that is cancelled after the 24-hour period will be subject to a restacking fee of £40.
After delivery has been made a cancellation will be treated as a refund/exchange and charges may apply for delivery and restacking.
After Sales Services & Guarantees
All products are guaranteed for a 6-month period after the initial purchase date.
Products under guarantee may be exchanged for an alternative identical product if there are non-repairable faults with the original.